1. Introduction and Basis of Agreement

These Terms of Business, together with our Engagement Letter and any other documents we provide (including Client Approval forms), set out the basis on which we act for you.

By engaging our services and/or signing our Engagement Letter, you confirm that you have read, understood, and agree to be bound by these Terms.

This agreement is governed by the laws of England and Wales.

 

2. Our Services

We provide tax return preparation and tax relief claim services based on information supplied by you.

Our services may include:

• Registering you for Self Assessment with HMRC
• Preparing and submitting tax returns (including for prior tax years)
• Claiming tax reliefs, allowances and adjustments

We act strictly as your agent.

Important:

We rely entirely on the information you provide to us, whether:

• verbally (including telephone conversations)
• via email, SMS, WhatsApp or other messaging platforms
• through documents or online submissions

We do not audit, verify or independently check the accuracy or completeness of this information.

 

3. Self Assessment and HMRC Obligations

By engaging our services, you acknowledge and accept that:

• You may be registered for Self Assessment
• HMRC may issue tax returns for current and previous tax years (typically up to 4 years)
• Once registered, HMRC may continue to issue tax returns annually

You understand that:

• Statutory deadlines apply to all issued tax returns
• Failure to meet deadlines may result in penalties, interest, or other charges
• These remain your responsibility at all times

This applies even if:

• You decide not to proceed with a claim
• Your claim is unsuccessful
• You disengage from our services

If you wish to withdraw:

• You must notify us immediately
• We may charge a fee to close your Self Assessment record
• HMRC ultimately determine whether your Self Assessment record remains open

4. Your Responsibilities

You are legally responsible for your tax affairs.

By engaging us, you agree to:

• Provide complete, accurate and not misleading information
• Disclose all sources of income and relevant financial details
• Provide information in sufficient time to meet HMRC deadlines
• Respond promptly to requests from us or HMRC

You acknowledge that:

• All submissions to HMRC are based on information you provide
• You are fully responsible for the accuracy and completeness of that information

5. Evidence and Record Keeping

You are responsible for maintaining and retaining appropriate supporting documentation.

You confirm that you have informed us that you hold evidence to support all claims made.

Supporting documentation may include (but is not limited to):

• Receipts and invoices
• Mileage logs and travel records
• Employment contracts and reimbursement policies
• Vehicle documentation (V5C, MOT, insurance)
• Bank statements and financial records

We have not reviewed or verified this documentation unless explicitly agreed in writing.

By engaging us, you confirm that:

• Such evidence exists and is available
• It is accurate and contemporaneous
• You will provide it to HMRC if requested

If you are unable to provide evidence, you accept full responsibility for any resulting tax, interest, penalties, or repayment.

 

6. Fees and Payment

Our fees are published on our website and may be updated from time to time.

By engaging our services, you confirm that you have read, understood, and agreed to our current fees.

You acknowledge that:

• Fees are based on the reduction in your tax liability, not solely the repayment received
• Fees apply even where:
  • HMRC offsets your refund against other liabilities
  • Refunds are paid directly to you
  • HMRC delays or withholds repayment
  • Your claim is later challenged
• Fees are not refundable once work has been carried out

Where we do not receive sufficient funds from HMRC:

• You remain liable for payment
• An invoice will be issued
• Payment is due within 7 days

We reserve the right to:

• Charge interest on overdue amounts
• Recover unpaid fees through legal action
• Suspend or terminate services where payment is overdue

 

8. Tax Codes

You authorise us to liaise with HMRC regarding your tax code.

We may request adjustments where we believe entries are incorrect or inappropriate, including removal of estimated or unsupported expenses.

You remain responsible for ensuring your tax code is accurate.

 

9. Client Money

We may receive funds from HMRC on your behalf.

Where applicable:

• Fees will be deducted before onward payment
• Remaining funds will be transferred to you

If no response is received within 12 months:

• We reserve the right to return funds to HMRC and/or apply reasonable administrative charges

 

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

• Any penalties, interest, additional tax or losses arising from:
  • Inaccurate, incomplete or misleading information provided by you
  • Failure to retain or provide supporting evidence
  • Failure to meet HMRC deadlines
  • HMRC decisions or actions

We do not accept liability for indirect or consequential losses.

Our total liability is limited to the fees paid for the relevant services.

 

11. Termination

You may terminate our services at any time by notifying us in writing.

We reserve the right to:

• Charge for work completed
• Charge for closing Self Assessment records
• Terminate services immediately where:
  • You fail to cooperate
  • You provide misleading or incomplete information

Termination does not remove your responsibility for HMRC obligations.

 

12. Communication

We may communicate with you via:

• Email
• Telephone
• SMS
• WhatsApp

You accept the risks associated with electronic communication.

 

13. Data Protection and Compliance

We comply with:

• UK GDPR
• Data Protection legislation
• Money Laundering Regulations

We may request identification documents and carry out verification checks.

 

14. Complaints

If you are dissatisfied with our service, please contact us.

We will investigate and respond promptly.

 

15. General

• This agreement represents the entire understanding between us
• If any provision is unenforceable, the remainder remains valid
• No third party has rights under this agreement

Effective from: 8 April 2026