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Privacy Policy

1. Introduction

Express Tax Claims (“we”, “us”, “our”) is committed to protecting your personal data and handling it in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you:


2. Who We Are

Express Tax Claims
Pantiles Chambers
85 High Street
Tunbridge Wells
TN1 1XP

Email: info@etc.uk.com

We act as a data controller in respect of your personal data.


3. The Data We Collect

We may collect and process the following categories of personal data:

Personal Information
  • Name, address, date of birth
  • Email address and telephone number
Financial & Tax Information
  • Bank account details
  • Income, employment and tax-related information
  • National Insurance number and UTR (where applicable)
Identity Verification Data
  • Identification documents (e.g. passport, driving licence)
  • Proof of address
Communication Data
  • Information provided via telephone, email, SMS, WhatsApp or other messaging platforms
  • Records of communications and instructions
Technical Data
  • IP address
  • Browser type and version
  • Device information
Usage Data
  • Information about how you use our website

4. How We Collect Your Data

We collect data from:

  • You directly (via phone, email, website forms, messages)
  • HMRC (where authorised)
  • Third parties where necessary (e.g. identity verification providers)
  • Our website via cookies and analytics tools

5. How We Use Your Data

We use your personal data to:

  • Provide tax return and tax relief services
  • Register you with HMRC and act as your agent
  • Prepare and submit tax returns and claims
  • Communicate with you regarding your account
  • Comply with legal and regulatory obligations
  • Prevent fraud and financial crime
  • Improve our services and website

We may also use your data for marketing purposes where you have provided consent. You may withdraw this at any time.


6. Legal Basis for Processing

We rely on the following legal bases:

Contractual Necessity

To provide services you have requested

Legal Obligation

To comply with HMRC, anti-money laundering and other legal requirements

Legitimate Interests

To operate and improve our business, prevent fraud, and manage risk

Consent

For marketing communications and certain cookie usage


7. Sharing Your Data

We do not sell your personal data.

We may share your data with:

  • HM Revenue & Customs (HMRC) where required to provide our services
  • Service providers, including IT systems, payment processors and professional advisers
  • Regulatory or legal authorities where required by law
  • Identity verification providers for compliance purposes

All third parties are required to respect the security of your data.


8. International Transfers

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK-approved standard contractual clauses
  • Transfers to countries with adequate protection

9. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal and regulatory obligations

This will typically include retaining records for at least 6 years after the end of our relationship, but may be longer where required for HMRC or legal purposes.


10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Request transfer of your data
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact: info@etc.uk.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).


11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure systems and access controls
  • Encryption where appropriate
  • Restricted access to authorised personnel only

However, no system is completely secure and transmission of data is at your own risk.


12. Communications

We may contact you via:

  • Email
  • Telephone
  • SMS
  • WhatsApp

You acknowledge that electronic communication carries some inherent security risks.


13. Cookies

We use cookies to improve your experience and analyse website usage.

Types of Cookies:

Essential Cookies
Required for core website functionality

Analytics Cookies
Help us understand how users interact with our website

Marketing Cookies
Used to deliver relevant advertising (only where consent is provided)

You can control cookies through your browser settings.


14. Updates to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.


15. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Express Tax Claims
Pantiles Chambers
85 High Street
Tunbridge Wells
TN1 1XP

Email: info@etc.uk.com

Last updated: 8 April 2026

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